Refund Terms & Conditions

Refund Terms & Conditions

When you CAN get a refund

  • If the work still fails to meet your original instructions after 5 rounds of revisions.
  • If we miss the agreed-upon deadline.
  • Requirement: You must provide a detailed, valid feedback report which our audit team will review for approval.

When you CANNOT get a refund:

  • If you gave us the wrong instructions at the start.
  • If you simply decide not to use the work or change your mind after the order is processed.
  • If you edited the work yourself or changed the requirements halfway through.
  • If a delay happened because you didn’t answer our clarifying questions.
  • Note: All approved refunds are subject to a 25% transaction fee deduction.